Our Terms & Conditions

Any use of the Butterfly Baskets website is subject to the user agreeing to the following Terms and Conditions.
These conditions shall apply to all online transactions between Butterfly Baskets and any person, firm or company (“the Purchaser”) placing an order online with Butterfly Baskets for supply of any goods (“the Goods”). Butterfly Baskets, by accepting any order for Goods from the Purchaser, agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Butterfly Baskets website and on the sole basis of the terms and conditions of Butterfly Baskets stated herein.

1. PRICE
Prices for Goods exclude VAT but include standard packaging.
(VAT No: 865 4687 73). In the unlikely event that an incorrect price is shown on our website, Butterfly Baskets reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email informing them of the correct price, and given the choice to proceed with the order.

2. SECURE ONLINE PAYMENT
Butterfly Baskets provides a secure payment system. Payments can be submitted online using PayPal who have the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. Credit card payments can be made using Visa, Mastercard, Eurocard, Delta, American Express, Switch and Solo.
Goods will only be despatched once payment has been received in full.

3. DELIVERY
Butterfly Baskets will endeavour to despatch orders within 48hours of receipt (on week days only). The delivery prices listed on the web site include a 72 hour delivery service within the UK mainland (Monday to Friday only). Orders must be received by 2pm the latest for this service. Delivery to the Scottish Islands and outside the UK mainland will be between 3-7 days, depending upon the destination.
The carrier will attempt delivery and if the recipient is not at home the carrier will leave a card with written instructions asking them to contact their local depot to arrange a convenient delivery date. If there has been no response within 14 days Butterfly Baskets will be notified of the situation. If Butterfly Baskets is unable to rectify the problem, having tried to make contact with the Purchaser, then the Goods will be returned to Butterfly Baskets. Thereafter, the Purchaser will incur a redelivery charge to deliver the Goods again at twice the original cost, since Butterfly Baskets will have incurred a return charge by the carrier. The Purchaser will also be charged for any items which have become unsuitable for sale and need replaced (mainly perishable items like smoked salmon and cheese which have short shelf lives).

3A. DELIVERY TO HOSPITALS AND HOTELS
Butterfly Baskets need to state that deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by Parcel Force. Butterfly Baskets is restricted by the fact that many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point).
Regrettably, it is impossible for Butterfly Baskets to be responsible for the actions of other people working within the hotel or hospital where delivery is being made. Butterfly Baskets part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. Butterfly Baskets are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies.
Although Butterfly Baskets will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

4. COMPLAINTS/CUSTOMER SERVICE
The Purchaser should inform Butterfly Baskets immediately of any problems by Email info@butterflybaskets.co.uk or Telephone / Fax +44 (0) 870 850 2491. Complaints are taken very seriously by Butterfly Baskets and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible. Please note that the Purchaser is also welcome to contact Butterfly Baskets on any issue relating to their order on the contact telephone, fax or email listed above. Butterfly Baskets operating hours are from 09:00am GMT to 17:00pm GMT, Monday to Friday only.

5. DAMAGED GOODS
If the Goods are damaged the Purchaser should contact Butterfly Baskets within 3 days of receipt of Goods. Damaged Goods must be returned to Butterfly Baskets, P.O. Box 29114, Dunfermline, Fife, KY12 8WW suitably packaged. Butterfly Baskets will replace or refund the items concerned (once items have been inspected).

6. SUBSTITUTIONS
Butterfly Baskets reserves the right to substitute any items included in pre-made or customised hampers of similar or greater value, if for any reason those listed on the web site are unavailable.

7. ALCOHOL
No persons under 18 years of age may place an order or receive Goods from Butterfly Baskets if the Goods contain alcohol.

8. FORCE MAJEURE
Butterfly Baskets will exercise every reasonable effort to meet the requested despatch date. Butterfly Baskets shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

9. ONLINE PRESENCE
No warranty is given by Butterfly Baskets that their web site will be constantly online or free of defects and errors at any time.

10 . PRIVACY POLICY
Butterfly Baskets collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Butterfly Baskets to process the Purchaser’s order and also to provide the highest level of customer service possible. Butterfly Baskets will not email marketing material to the Purchaser unless prior consent has been obtained.

11. COPYRIGHT
All designs, text, graphics and their selection and arrangement on this site are the copyright of Butterfly Baskets or it's content providers. As a visitor to the Butterfly Baskets website you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Butterfly Baskets prior written consent is strictly prohibited.

12. JURISDICTION
None of the above terms affect your statutory rights as a consumer. The law of Scotland will apply in every circumstance. The Scottish Court will have exclusive jurisdiction in the event of any dispute arising.